What is cloud save?

This game is an offline game. ChillyRoom account provides users who download the game from Google Play Store or App Store with a chance to back up their progress to the cloud from time to time, especially before they reinstall the app or change the device.The game data uploaded will be stored in ChillyRoom server.

The cloud save feature is MANUAL. You have to tap on the Upload Progress button to back up your data to the server. Otherwise, your progress is saved locally and will be gone if the game is deleted.

NOTE: Progress can't be restored if the game is deleted before the cloud save feature was introduced.

What is ChillyRoom account?

To cloud save your progress in the ChillyRoom server, players need to sign up for a ChillyRoom account with a real and valid email address.

ChillyRoom account is for cloud save ONLY. It is different from your Facebook account, Twitter account, KTPlay account, Apple ID or Google account. Please note that you CAN'T auto-save your progress by "linking" the game with your Facebook, Game Center or Google Play Games.

To know more about your account, open the game that you have logged in, go to the cloud save page, tap on the head icon on the bottom right corner.

How to sign up for a ChillyRoom account?

1. On the "Tap to Start" screen, tap on the blue button in the bottom left corner.

2. Move to the SIGN UP tab. Enter your valid email address and password. The password needs to be between 6 and 32 characters long and contain at lease 2 different characters of numbers, letters and special characters.

3. We will send a confirmation link to your email box. If you can't see the confirmation link, remember to check your spam or junk folder.

How to cloud save?

1. On the "Tap to Start" screen, tap on the blue button in the bottom left corner.

2. Log in to your account.

3. On the Sync tab, you can tell the difference between your cloud save and local save. Save the data to the cloud by tapping on Upload Progress. When you see “Upload succeeded” and that your cloud save is exactly the same as the local one, upload succeeds.

4. To download your progress from the cloud, tap on Download Progress. When you see that local save syncs with the cloud one, download succeeds.

NOTE: Uploading or downloading progress is an irreversible process and can't be undone. Once it succeeds, your previous save data will be overwritten. The user is solely responsible for the action.

How to reset password?

If you forget your password, you can always reset it. On the log in window, tap on "Forgot password", enter your new password and tap on Reset Password. We will send a confirmation link to your email box. Click it and the password will be reset.

Cloud Save limitation

Limitation on Device

You can bind devices with the same account 5 times within 90 days. But you have to wait for 24 hours between 2 bindings. Once you have run out of your 5 chances, you won’t be granted an extra chance before the 90-day period ends. When a new cycle of 90 days starts, your chances will refresh back to 5.

Q: How is a chance deemed consumed?

● Logging into your account on a new device and uploading or downloading your progress.

● Logging into your account on an old device that has been reset, and uploading or downloading your progress.

● Logging into your account on emulators, and uploading or downloading your progress.

● Switching to a different ChillyRoom account on the same device, and uploading or downloading your progress.

Q: When does the 90-day period start and end?

If you have already used up your 5 chances, you will be notified of a waiting period of X days. When the waiting period ends, a new cycle of 90 days starts and you have another 5 chances. If you haven’t used up 5 chances, the 90-day period starts from the first time you upload your progress to the cloud.

Q: What should I do when I get the message that says “You've reached your 5-device limit”?

It means that you have run out of all chances. Please wait for the next cycle of 90 days to start. When you are in the waiting period, devices that have already been bound with the account won’t be automatically unbound, but you won’t be able to bind a new device with that account.

Account & Device

One device can be bound with one account ONLY at one time. But multiple devices can be bound with the same account. You can only unbind your account from the device once every week.

Q: What should I do if I get the message that says “The device is bound with another account. You can only unbind once in 7 days. Please retry after X days.”?

You have to wait for X days. There is not another way to skip the waiting.

Limitation on Uploading Progress

Save data can't be shared between two accounts.

Q: What should I do if I get the message that says “The save data does not belong to the current account”?

● Check if you have changed your account. If the save data has been uploaded to one cloud save account, you cannot upload it again to another one.

● Check if you have updated your game via a different app marketplace. If you uploaded one copy of save data on the app downloaded from app marketplace A, you can't upload the very copy of save data on the app updated/downloaded from app marketplace B.

NOTE: Giving out or selling your ChillyRoom account to others is prohibited. Any user who sells their ChillyRoom accounts will be held accountable legally. And any user who purchases and uses this kind of illegal products will be solely responsible for the consequences caused.