Tavern Tale — Official Launch FAQ
1. Game Information
Q: Where can I download the game?
A:
🔗 iOS App Store: https://apps.apple.com/app/id6453690579
🔗 Google Play: https://play.google.com/store/apps/details?id=com.chillyroom.hanksbar.gp
Q: What are the minimum device requirements?
- Android: Version 5.1 or higher, 4 GB RAM or more, at least 1 GB free storage, 64-bit environment
- iOS: iOS 12.0 or later, iPhone 7 or newer
- Network: 3G/4G/5G or Wi-Fi connection required
Q: Which languages are supported?
A: Simplified Chinese, Traditional Chinese, English, Korean, Russian, Portuguese (Brazil), Vietnamese, Thai
Q: What rewards can I receive at launch?
A:
1️⃣ Pre-registration:
hanksgift (Berries*100 + Hank's Lucky Scratcher*1)
2️⃣ First Launch:
snow0128 (Large StarCookie Pack*1 + Toy Token*1 + Berries*100)
HKLDJRSX (Berry Bundle*2 + Large StarCookie Pack*1)
3️⃣ Countdown:
HKLDDJS3 (Berry Bundle*1)
HKLDDJS2 (Berry Bundle*2)
HKLDDJS1 (Berry Bundle*2 + Toy Token*1)
Q: How do I redeem a gift code?
A: After entering the game, tap the Settings icon in the top-right corner of the main screen.
In the Settings menu, select Redeem Code, then enter your gift code to claim the rewards.
Q: I joined the Open Beta. Will my progress and purchases carry over?
A: Yes! All progress, purchases, and order history from the Open Beta are preserved.
Simply update the app and log in using the same ChillyRoom account used during the beta.
⚠️ Note: Guest accounts that uninstall the game before updating will lose all data permanently.
Q: Can I transfer my progress between iOS and Android?
A: No. iOS and Android versions use separate data structures, so cross-platform saves are not supported.
2. Login & Accounts
Q: What login methods are supported?
A:
- ChillyRoom Account: Recommended for data safety. Accounts from other ChillyRoom games (like Soul Knight) can be used.
- Guest Login: Available from launch. Please bind to a ChillyRoom account early to prevent permanent data loss.
Q: Why is my account banned?
A: Accounts confirmed for cheating or hacking are permanently banned. We do not unban accounts involved in such activities. Keep your account secure.
3. Purchases & Rewards
Q: I didn't receive my purchase. What should I do?
A: Wait a few moments or restart the game. If it still doesn't appear, send your receipt to customer support.
Q: I bought the wrong item. Can I get a refund?
A: Once items are delivered, they generally cannot be refunded or exchanged except under special circumstances. Contact support if needed.
Q: I purchased items in the Open Beta but they don't appear in the official version.
A: Please email customer support with:
- Screenshot of your Order History
- Google Play or App Store receipts Support will verify and restore your purchases.
4. Technical Support
Q: I am experiencing login errors, crashes, black screens, or network issues. What should I do?
A: You can report the issue using either of the following methods:
- In-game Feedback (Recommended): Go to Settings → Submit the issue via Feedback directly from the game.
Email Support: Send a brief description and a screenshot of the issue to:
📧 info@chillyroom.games
For the latest updates, tips, and community discussions:
💬 Discord: https://discord.gg/NG64dH8MRh
🐦 Twitter: https://x.com/ChillyRoom
📸 Instagram: https://www.instagram.com/chillyroominc/
▶️ YouTube: https://www.youtube.com/@ChillyRoom